R2MS Implementation and Support
When you commit to the R2MS solution, R2x commits to guiding you through every stage of your implementation.
With literally decades of experience at implementing enterprise-wide management software solutions, our team has hundreds of successful software implementations under our belt and we are committed to your success.
In our years of implementing software solutions – large and small – one thing we have learned is that in management solution deployment, a one-size-fits-all approach fits no one.
One of the most common reasons that enterprise-wide deployments fail is poor user adoption and R2MS’s easy-to-use interface can be customised to give users just what they need, when they need it, and will improve user adoption rates and overall implementation success throughout your organisation.
With R2MS’s administration capabilities, you can also tailor processes and tools to ensure users see only what’s relevant to them. And with our secure access profiles you can be sure that only authorised users can access sensitive data.
Support: There For You - Always
One-size support does not fit all. Because your support needs are as individual as your business, our services go far beyond traditional notions of technical support.
With R2MS Support, you get the exact level of support you need – whether it’s priority access to support professionals, proactive “system health checks” or just simple advice.
We listen and act…
Our customer/user support group process, manages, and resolves any issues or questions faced by business users or by your IT staff. Software issues and enhancement requests follow a well-defined process for resolution and consideration in future releases.